Business

Rolle IT Celebrates 5 Years of Innovation and Excellence

Agile Methodologies, Business, Managed Service Provider, Security, Small Business, Technology / January 29, 2024

🎉 January 2024 marks a significant achievement for our Rolle IT team, as we celebrate five years of delivering exemplary Development, Security, and IT Operations services to our valued clients. 🎉

Over the past half-decade, Rolle IT has evolved from a focus on Software, Cloud Development, and IT Services to become a comprehensive Managed Security Services Provider (MSSP), offering Chief Information Officer (CIO) services, IT Consulting, Cybersecurity, and Development expertise. We cater to the diverse needs of local clients and play a pivotal role as a trusted partner for government prime and sub-prime contractors, particularly those with a high demand for compliance and precision.

Reflecting on our journey, we take pride in the diverse array of projects we have undertaken. Whether pioneering solutions for the Federal Government, elevating digital experiences, bolstering cybersecurity measures, assisting clients in achieving Cybersecurity Maturity Model Certification (CMMC) compliance, or collaborating with Space Coast businesses and nonprofits to streamline their daily operations, each project has contributed to our unwavering commitment to excellence.

The IT landscape is dynamic, presenting new challenges and opportunities regularly. Rolle IT has not merely embraced change; we have thrived on it. Our ability to adapt, innovate, and remain agile has been pivotal to our success. At the core of our operations is the integration of Development, Security, and Operations (DevSecOps), supported by a team with diverse skillsets and a shared aspiration to achieve remarkable feats.

We extend our gratitude to our clients and partners for entrusting us with their critical IT requirements. Our clients have not only been partners but collaborative contributors to this thrilling journey. Your confidence in our capabilities has propelled our growth, and we are eager to continually surpass your expectations in the years ahead. 🤝

We take immense pride in our contributions to the success of federal and commercial projects, our support to the Defense Industrial Base, and our commitment to local communities and businesses by ensuring efficiency, security, and cutting-edge user-focused solutions.

A special acknowledgment goes to our exceptional team for their dedication, hard work, and unwavering commitment to pushing the boundaries of technology. 🌐💻 This journey would not have been possible without each and every one of you!

As we commemorate this milestone, our enthusiasm for the future is stronger than ever. Rolle IT remains dedicated to staying at the forefront of technological advancements, delivering top-notch services, and fostering a culture of continuous improvement.

www.rolleit.com

Benefits of Managed IT Services

Business, Managed Service Provider, Security, Small Business, Technology, Wifi / December 27, 2023

As technology continues to advance at a rapid pace, it can be challenging for companies to keep up with the latest technology, trends, and best practices. That’s where managed IT services come in.

Managed IT services refer to the practice of outsourcing your company’s IT needs to a third-party provider like Rolle IT. Good Managed Service Providers will take care of all the IT tasks for your business, including managing and maintaining your computer systems, network infrastructure, and security protocols. Essentially, the provider becomes your IT department, but without the associated overhead costs.

There are numerous benefits to using managed IT services for your business. Here are just a few:

  1. Cost savings: By outsourcing your IT needs, you can save money on the costs associated with hiring and maintaining an in-house IT team. You’ll only pay for the services you need, and you won’t have to worry about the costs of training, benefits, and other expenses that come with employing full-time IT staff.
  2. Access to expertise: Managed IT service providers have a team of experts who specialize in different areas of IT. This means you’ll have access to a wide range of skills and knowledge that you might not be able to afford in-house. Additionally, your provider will stay up-to-date on the latest technology trends, so you can be sure that you’re always using the most efficient and effective systems.
  3. Increased productivity: With managed IT services, you’ll be able to focus on your core business activities, rather than worrying about IT issues. Your provider will take care of everything from troubleshooting problems to implementing new technology, leaving you free to focus on what you do best.
  4. Improved security: Managed IT services providers are experts in network security and data protection. They’ll be able to implement the latest security protocols and keep your systems up-to-date with the latest patches and updates. This can help prevent data breaches and other security incidents that could harm your business.
  5. Scalability: Managed IT services can be scaled up or down to meet your business needs. This means you’ll always have the IT resources you need, without having to worry about overpaying for services you don’t use.

Overall, managed IT services can be an excellent solution for businesses that want to stay up-to-date with the latest technology trends, improve their security posture, and increase productivity. By outsourcing your IT needs to a provider, you can focus on what you do best and leave the technology to the experts.

Rolle IT serves clients with Custom Managed IT Services.

Schedule complimentary consultations at [email protected]

What is Managed IT? What Can ProDesk Do For You?

Agile Methodologies, Business, Managed Service Provider, Security, Small Business / August 11, 2023

Technology plays a pivotal role in the success of businesses. As companies strive to stay competitive and agile, the need for a well-functioning robust IT infrastructure becomes paramount. This is where Managed IT Services step in, offering a comprehensive solution to enhance operational efficiency, streamline processes, and drive innovation- while enabling companies to focus on their primary business objective, not their IT.

What is Managed IT/ Managed Service Provider?

Outsourcing the management, maintenance, and support of an organization’s IT infrastructure to a specialized service provider. This encompasses a wide range of IT functions, from network monitoring and cybersecurity to data backup and software updates. By partnering with a Managed IT Services provider, businesses can focus on their core competencies while leaving the complex IT management tasks to experts.

1. Proactive Maintenance and Support

One of the key advantages of Managed IT Services is the proactive approach to maintaining your IT environment. Instead of waiting for issues to arise, Managed IT providers monitor your systems around the clock, detecting and resolving potential problems before they disrupt your operations. This approach minimizes downtime, maximizes uptime, and ensures that your technology is always functioning optimally.

2. Cost Efficiency

Managing an in-house IT department can be a significant financial burden. The costs associated with hiring, training, and retaining skilled IT professionals, along with the expenses of hardware and software procurement, can quickly add up. Managed IT Services offer a cost-effective alternative by providing a team of experts for a predictable monthly fee. This eliminates the need for capital expenditures and allows businesses to allocate resources strategically.

3. Enhanced Cybersecurity

Cyber threats are a constant concern in today’s digital landscape. Rolle IT specializes in cybersecurity, implementing robust measures to safeguard your sensitive data and systems. From firewall management and intrusion detection to regular security audits, we ensure that our clients remains protected against evolving threats.

4. Scalability and Flexibility

As your business grows, so do your IT needs. Rolle Its Managed IT Services are designed to be scalable and flexible, accommodating changes in your technology requirements without disrupting operations. Whether you’re expanding your workforce, adding new locations, or launching innovative projects, Rolle IT can swiftly adapt to your evolving needs.

5. Focus on Core Business Goals

With IT management off your plate, your internal teams can direct their focus and energy toward core business objectives. This enhanced concentration on strategic initiatives can drive innovation, improve customer experiences, and ultimately lead to higher profitability.

6. Access to Expertise

As a Software and Data Management provider to federal projects, Rolle IT boasts a team of highly skilled professionals with diverse expertise. From networking and cloud computing to software development and compliance, these experts bring a wealth of knowledge to the table. This access to specialized skills can be especially beneficial for businesses that lack the resources to hire such a versatile in-house team.

7. Disaster Recovery and Data Backup

Data loss due to hardware failures, cyberattacks, or natural disasters can be catastrophic for any business. Rolle IT Prodesk Managed IT Services include robust disaster recovery and data backup strategies to ensure that your critical data is protected and can be swiftly restored in the event of a catastrophe.

Rolle ITs Managed IT Services offer businesses a strategic advantage by optimizing IT operations, reducing costs, and providing access to a dedicated team of experts. As technology continues to evolve, partnering with a Managed IT Services provider can be the key to staying ahead of the competition while focusing on what you do best – growing your business.

If you’re ready to embrace a more efficient and secure IT environment, consider partnering with Rolle IT. With years of experience and a track record of empowering businesses through Managed IT Services, we’re here to help you leverage technology for success. Contact us today to learn more!

[email protected]

[email protected]

What is Tier 3 Response Capabilities, and why do you need it?

Agile Methodologies, Business, Managed Service Provider, Security, Small Business, Technology / August 10, 2023 / , ,

Tier 3 Helpdesk response involves addressing the most complex and challenging technical issues, requiring advanced expertise, collaboration, and problem-solving skills. Tier three technicians play a critical role in maintaining the functionality and stability of an organization’s IT systems and infrastructure.

As a Managed Services provider, Rolle IT has the in-house ability to respond quickly and seamlessly to escalations needing expert response.

Tier 3 Helpdesk response refers to a specialized level of technical support that deals with complex and escalated issues that cannot be resolved by lower-tier support teams. In a typical IT support structure, helpdesk support is organized into multiple tiers, with each tier handling different levels of technical difficulty.

Tier 3 Helpdesk response involves addressing advanced technical problems that require in-depth expertise, specialized knowledge, and often collaboration with other departments or teams. Here’s what you can expect from a Tier 3 Helpdesk response:

  1. Complex Issue Resolution: Tier 3 technicians handle issues that are more intricate and challenging to resolve. These problems usually involve in-depth troubleshooting, research, and analysis. They might pertain to intricate software or hardware configurations, network architecture, security breaches, system integrations, and other advanced technical areas.
  2. Expert Knowledge: Tier 3 technicians are subject matter experts with a deep understanding of the products, systems, and technologies they support. They possess advanced knowledge and are proficient in the technical intricacies of the organization’s infrastructure.
  3. Escalation Point: When an issue cannot be resolved by Tier 1 or Tier 2 support teams, it is escalated to Tier 3. Tier 3 technicians are the highest level of support within the helpdesk structure and are responsible for tackling the most challenging cases.
  4. Collaboration and Coordination: Resolving complex issues often requires collaboration with other departments, such as development, engineering, or network operations. Tier 3 technicians may need to coordinate efforts to diagnose and resolve issues that span different areas of expertise.
  5. Root Cause Analysis: Tier 3 technicians focus not only on resolving immediate issues but also on identifying the root causes behind recurring or complex problems. This involves a thorough investigation to prevent similar issues from arising in the future.
  6. Documentation: Detailed documentation is crucial in Tier 3 support. Technicians document the steps taken to diagnose and resolve issues, which helps create a knowledge base for future reference and training purposes.
  7. Customer Communication: Tier 3 technicians often interact directly with customers or end-users to provide updates, explanations, and solutions. Effective communication skills are essential in managing user expectations and conveying complex technical information in a clear manner.
  8. Continuous Improvement: Tier 3 support plays a role in improving the overall support process. By identifying patterns in escalated issues and proposing solutions to streamline support workflows, they contribute to enhancing the efficiency and effectiveness of the helpdesk.

Rolle IT, as DevSecOps IT firm, has in house Tier 3 support, ready for all of our clients should the need arise.

Call or email for more information on how the team at Rolle IT can support your organization. [email protected], 321-872-7576

Cybersecurity Workshop July & August 2023

Agile Methodologies, Business, Cybersecurity Training, Security, Security, Small Business, Technology, Uncategorized / July 5, 2023 / ,

Cybersecurity Workshop- Cocoa Beach Regional Chamber of Commerce (cocoabeachchamber.com)

Cocoa Beach Regional Chamber, Rolle IT and Alliance Cyber Present:

4 Part Cybersecurity Training Series

This is a 4-part series covering the topic of Cybersecurity

  • Earn a Certificate of Annual Awareness Training
  • Learn how to protect yourself and your business against cyber threats.
  • Find out if your business is compliant.

7.17.23 Cyber Threats and Bad Actors Passwords
7.24.23 Passwords, Physical, and Mobile Security
7.31.23 Social Media and Online Security
8.07.23 Compliance

Join us for the entire series or just take single session.

$100 4-Part Workshop

$50 Single Session

Economic Development Commission of Florida’s Space Coast

6525 3rd Street, Suite 304, Rockledge, FL, 32955, United States

 
Instruction led by industry experts Alec Hall with Alliance Cyber and Cordell Rolle with Rolle IT

Cybersecurity Awareness Training Webinar

Business, Security, Security, Small Business, Technology / June 2, 2023

Rolle IT is hosting a complimentary Cybersecurity Awareness Training Webinar June 6. 2023.

Rolle IT is hosting a complimentary Cybersecurity Awareness Training Webinar June 6, 2023 for any professional interested. Learn about Cybersecurity basics, best practices, industry updates and what to look for to keep your data safe.

Business owners, leaders and professionals are invited to join Rolle IT for the complimentary webinar.

Sign up at this link.

The purpose of this webinar is to provide you with information about cybersecurity and best practices to help you protect your organization from cyber threats.

The information provided in this webinar is for educational purposes only and is not intended to be legal, financial, or professional advice. The webinar is designed to provide general information and should not be relied upon as a substitute for obtaining specific advice from a qualified professional.

Please note that attendance at this webinar does not create a professional relationship between you and the webinar organizers, and the webinar organizers assume no responsibility for any actions taken as a result of the information provided in this webinar.

Furthermore, the webinar organizers do not guarantee the accuracy or completeness of any information provided in this webinar. While we have made every effort to ensure that the information provided is accurate and up-to-date, we cannot guarantee that it is error-free or that it will be suitable for your specific circumstances.

By attending this webinar, you acknowledge that you have read and understood this non-indemnity disclosure and that you agree to release and hold harmless the webinar organizers, their affiliates, and their respective officers, directors, employees, and agents from any and all claims, demands, and damages arising out of or in connection with your participation in this webinar.

Thank you for your attention and participation in this webinar.

Data Security for Law Firms

Agile Methodologies, Business, Law Firms, Managed Service Provider, Security, Small Business / March 30, 2023 / , , , ,

Rolle IT serves many small and medium size law firms: We understand that as a law firm, protecting client data is of utmost importance. Here is a basic list of security and technology measures that firms of all size should be implementing.

Access control: Limit access to sensitive data to only those who need it. Implement strong password policies, two-factor authentication, and access controls to prevent unauthorized access.

Best Practices, Policies and Procedures: Consulting with an IT and Cybersecurity expert to craft policies and procedures that are inline with your organization’s needs.

Encryption: Encrypt all sensitive data in transit and at rest. This will prevent unauthorized access to data even if it is intercepted or stolen.

Backups and disaster recovery: Regularly backup data and have a disaster recovery plan in place in case of any natural disasters, cyber attacks or data breaches. Rolle IT recommends a comprehensive back up plan.

Secure communications: Use secure communication channels such as secure email and messaging platforms to communicate with clients and colleagues. Not all email platforms are secure.

Anti-virus and anti-malware: Install and regularly update anti-virus and anti-malware software to protect against malware and viruses that can compromise data security.

Proactive Employee training: Train employees on data security best practices, including how to identify and report suspicious activity and how to avoid common data security risks.

Physical security: Implement physical security measures to protect against unauthorized access to physical data storage devices such as hard drives, servers, and backups. Physical security assessments as well as digital security assessments should be part of ongoing data security awareness training.

Vendor management: Vet and manage third-party vendors and service providers who handle sensitive data on behalf of the law firm.

Data enablement– Having secure documents easy to find for the right user.

Overall, a law firm should have a comprehensive data security program that includes policies, procedures, and technical measures to protect client data.

Here are some things a law firm should look for in an IT company:

Expertise: Look for an IT company that has experience working with law firms and understands the unique challenges and requirements of the legal industry.

Security: The IT company should have expertise in data security and should be able to provide the necessary measures to ensure that the law firm’s data is protected.

Support: The IT company should offer fast and reliable technical support, and have a help desk that is available 24/7 in case of emergencies.

Scalability: The IT company should be able to scale its services as the law firm grows and its technology needs change.

Backup and disaster recovery: The IT company should provide backup and disaster recovery services to ensure that the law firm’s data is protected in case of a natural disaster, cyber attack, or data breach.

Cloud services: The IT company should be able to provide cloud services that can allow lawyers to work remotely and access data from anywhere.

Compliance: The IT company should be knowledgeable about the legal industry’s compliance requirements, such as those related to data privacy and confidentiality.

Cost-effectiveness: The IT company should offer cost-effective solutions that meet the law firm’s needs without breaking the bank.

Overall, a law firm needs an IT company that can provide reliable and secure technology services, and that can work collaboratively with the law firm to help it achieve its goals.

Rolle IT supports companies nationwide and is located on the Space Coast. Rolle IT is a Service-Disabled Veteran Owned Small Business.

Cybersecurity Basics Checklist

Business, Security, Small Business, Technology, Wifi / March 23, 2023 / , , ,

If you work in a hybrid position, it’s likely that you are at higher risk for becoming the victim of a cyber-attack. Connecting to your work network at home or at the local coffee spot or having your work applications on a personal phone can leave you and your data vulnerable. There are dozens of ways that users can be left open to digital attacks, and the opportunity for cyber-crime evolves every day as technology changes. Here are some ways that you can protect yourself and your data.

  1. Use strong and unique passwords: It is essential to use strong and unique passwords for each of your online accounts. A strong password should be at least 12 characters long, contain a mix of uppercase and lowercase letters, numbers, and symbols.
  2. Enable two-factor authentication: Two-factor authentication adds an extra layer of security to your accounts. It requires you to provide an additional piece of information, such as a code sent to your phone, before you can access your account.
  3. Be cautious of phishing scams: Phishing scams are a common tactic used by cybercriminals to steal your personal information. They usually come in the form of an email or text message that appears to be from a trusted source, asking you to provide sensitive information. Be cautious when opening emails or clicking links: Don’t open emails or click links from unknown sources, as they may contain malware.
  4. Keep your software updated: Keeping your software updated, including your operating system and antivirus software, is crucial to protect against known vulnerabilities and exploits.
  5. Use a firewall: A firewall can help block unauthorized access to your network.
  6. Secure your home network: Make sure to change the default username and password on your router, use strong encryption methods such as WPA2, and turn off remote management.
  7. Limit your personal information online: Be cautious of the information you share online, especially on social media platforms. Cybercriminals can use this information to steal your identity or commit fraud.
  8. Backup your data: Regularly backup your important data to an external hard drive or cloud storage. This will ensure that you have access to your data in case of a cyber attack or system failure.
  9. Use a Secure Network: When using public Wi-Fi use a virtual private network (VPN) to encrypt your internet traffic and hide your IP address, making it difficult for cybercriminals to intercept your data.
  10. Use a password manager: A password manager can help you generate and store strong and unique passwords for all your accounts.

Rolle IT helps businesses secure their data and puts best practices in place to protect users and companies. User Focused IT Consulting.

IT Consulting; Securing Your Commercial WIFI Network

Business, Managed Service Provider, Security, Small Business, Technology, Wifi / March 8, 2023 / , , , , , , ,

Wi-Fi is a critical component to having a successful brick and mortar location for your customers. People expect it. Its easy to set up, but when set up the wrong way leaves you and your business open to threats. With the rise of cyber theft and cybercrimes, securing your commercial Wi-Fi has become more important than ever before.

Here are some reasons why you should secure your commercial Wi-Fi:

  1. Protecting sensitive data: Businesses deal with a lot of sensitive information, such as customer data, financial information, and confidential business plans. If your Wi-Fi network is not secured, hackers can easily intercept this information and use it for malicious purposes. By securing your Wi-Fi network, you can protect your business’s sensitive data and prevent it from falling into the wrong hands.
  2. Compliance with regulations: Depending on your industry, you may be subject to various data protection and privacy regulations. Failure to comply with these regulations can result in hefty fines and legal troubles. By securing your Wi-Fi network properly, you can ensure that you are meeting these requirements and avoiding any potential legal issues.
  3. Avoiding network congestion: Unsecured Wi-Fi networks can be easily accessed by unauthorized users, leading to a high volume of traffic and network congestion. This can cause slow network speeds, connectivity issues, and system crashes, leading to decreased productivity and profitability.
  4. Protecting your reputation: A data breach or a cyber-attack can have a severe impact on your business’s reputation. Customers may lose trust in your business, leading to a decrease in sales and revenue. By securing your Wi-Fi network, you can prevent these incidents from occurring and maintain your business’s reputation.
  5. Ensuring employee productivity: An unsecured Wi-Fi network can be a hotbed for distractions, such as social media, online shopping, and streaming services. By securing your Wi-Fi network, you can restrict access to non-work-related websites and ensure that your employees are productive during work hours.

Securing your commercial Wi-Fi is crucial for protecting your business’s sensitive data, complying with regulations, avoiding network congestion, protecting your reputation, preventing attacks and ensuring employee productivity. Unfortunately, its not as simple as changing the default password on your Wi-Fi set up. Its best to have an expert look at your network to determine what vulnerabilities exist to be mitigated. If you haven’t already done so, take the necessary steps to secure your Wi-Fi network today.