Managed Service Provider

Rolle IT Celebrates 5 Years of Innovation and Excellence

šŸŽ‰ January 2024 marks a significant achievement for our Rolle IT team, as we celebrate five years of delivering exemplary Development, Security, and IT Operations services to our valued clients. šŸŽ‰

Over the past half-decade, Rolle IT has evolved from a focus on Software, Cloud Development, and IT Services to become a comprehensive Managed Security Services Provider (MSSP), offering Chief Information Officer (CIO) services, IT Consulting, Cybersecurity, and Development expertise. We cater to the diverse needs of local clients and play a pivotal role as a trusted partner for government prime and sub-prime contractors, particularly those with a high demand for compliance and precision.

Reflecting on our journey, we take pride in the diverse array of projects we have undertaken. Whether pioneering solutions for the Federal Government, elevating digital experiences, bolstering cybersecurity measures, assisting clients in achieving Cybersecurity Maturity Model Certification (CMMC) compliance, or collaborating with Space Coast businesses and nonprofits to streamline their daily operations, each project has contributed to our unwavering commitment to excellence.

The IT landscape is dynamic, presenting new challenges and opportunities regularly. Rolle IT has not merely embraced change; we have thrived on it. Our ability to adapt, innovate, and remain agile has been pivotal to our success. At the core of our operations is the integration of Development, Security, and Operations (DevSecOps), supported by a team with diverse skillsets and a shared aspiration to achieve remarkable feats.

We extend our gratitude to our clients and partners for entrusting us with their critical IT requirements. Our clients have not only been partners but collaborative contributors to this thrilling journey. Your confidence in our capabilities has propelled our growth, and we are eager to continually surpass your expectations in the years ahead. šŸ¤

We take immense pride in our contributions to the success of federal and commercial projects, our support to the Defense Industrial Base, and our commitment to local communities and businesses by ensuring efficiency, security, and cutting-edge user-focused solutions.

A special acknowledgment goes to our exceptional team for their dedication, hard work, and unwavering commitment to pushing the boundaries of technology. šŸŒšŸ’» This journey would not have been possible without each and every one of you!

As we commemorate this milestone, our enthusiasm for the future is stronger than ever. Rolle IT remains dedicated to staying at the forefront of technological advancements, delivering top-notch services, and fostering a culture of continuous improvement.

www.rolleit.com

Benefits of Managed IT Services

As technology continues to advance at a rapid pace, it can be challenging for companies to keep up with the latest technology, trends, and best practices. That’s where managed IT services come in.

Managed IT services refer to the practice of outsourcing your company’s IT needs to a third-party provider like Rolle IT. Good Managed Service Providers will take care of all the IT tasks for your business, including managing and maintaining your computer systems, network infrastructure, and security protocols. Essentially, the provider becomes your IT department, but without the associated overhead costs.

There are numerous benefits to using managed IT services for your business. Here are just a few:

  1. Cost savings: By outsourcing your IT needs, you can save money on the costs associated with hiring and maintaining an in-house IT team. You’ll only pay for the services you need, and you won’t have to worry about the costs of training, benefits, and other expenses that come with employing full-time IT staff.
  2. Access to expertise: Managed IT service providers have a team of experts who specialize in different areas of IT. This means you’ll have access to a wide range of skills and knowledge that you might not be able to afford in-house. Additionally, your provider will stay up-to-date on the latest technology trends, so you can be sure that you’re always using the most efficient and effective systems.
  3. Increased productivity: With managed IT services, you’ll be able to focus on your core business activities, rather than worrying about IT issues. Your provider will take care of everything from troubleshooting problems to implementing new technology, leaving you free to focus on what you do best.
  4. Improved security: Managed IT services providers are experts in network security and data protection. They’ll be able to implement the latest security protocols and keep your systems up-to-date with the latest patches and updates. This can help prevent data breaches and other security incidents that could harm your business.
  5. Scalability: Managed IT services can be scaled up or down to meet your business needs. This means you’ll always have the IT resources you need, without having to worry about overpaying for services you don’t use.

Overall, managed IT services can be an excellent solution for businesses that want to stay up-to-date with the latest technology trends, improve their security posture, and increase productivity. By outsourcing your IT needs to a provider, you can focus on what you do best and leave the technology to the experts.

Rolle IT serves clients with Custom Managed IT Services.

Schedule complimentary consultations at [email protected]

What is Managed IT? What Can ProDesk Do For You?

Technology plays a pivotal role in the success of businesses. As companies strive to stay competitive and agile, the need for a well-functioning robust IT infrastructure becomes paramount. This is where Managed IT Services step in, offering a comprehensive solution to enhance operational efficiency, streamline processes, and drive innovation- while enabling companies to focus on their primary business objective, not their IT.

What is Managed IT/ Managed Service Provider?

Outsourcing the management, maintenance, and support of an organization’s IT infrastructure to a specialized service provider. This encompasses a wide range of IT functions, from network monitoring and cybersecurity to data backup and software updates. By partnering with a Managed IT Services provider, businesses can focus on their core competencies while leaving the complex IT management tasks to experts.

1. Proactive Maintenance and Support

One of the key advantages of Managed IT Services is the proactive approach to maintaining your IT environment. Instead of waiting for issues to arise, Managed IT providers monitor your systems around the clock, detecting and resolving potential problems before they disrupt your operations. This approach minimizes downtime, maximizes uptime, and ensures that your technology is always functioning optimally.

2. Cost Efficiency

Managing an in-house IT department can be a significant financial burden. The costs associated with hiring, training, and retaining skilled IT professionals, along with the expenses of hardware and software procurement, can quickly add up. Managed IT Services offer a cost-effective alternative by providing a team of experts for a predictable monthly fee. This eliminates the need for capital expenditures and allows businesses to allocate resources strategically.

3. Enhanced Cybersecurity

Cyber threats are a constant concern in today’s digital landscape. Rolle IT specializes in cybersecurity, implementing robust measures to safeguard your sensitive data and systems. From firewall management and intrusion detection to regular security audits, we ensure that our clients remains protected against evolving threats.

4. Scalability and Flexibility

As your business grows, so do your IT needs. Rolle Its Managed IT Services are designed to be scalable and flexible, accommodating changes in your technology requirements without disrupting operations. Whether you’re expanding your workforce, adding new locations, or launching innovative projects, Rolle IT can swiftly adapt to your evolving needs.

5. Focus on Core Business Goals

With IT management off your plate, your internal teams can direct their focus and energy toward core business objectives. This enhanced concentration on strategic initiatives can drive innovation, improve customer experiences, and ultimately lead to higher profitability.

6. Access to Expertise

As a Software and Data Management provider to federal projects, Rolle IT boasts a team of highly skilled professionals with diverse expertise. From networking and cloud computing to software development and compliance, these experts bring a wealth of knowledge to the table. This access to specialized skills can be especially beneficial for businesses that lack the resources to hire such a versatile in-house team.

7. Disaster Recovery and Data Backup

Data loss due to hardware failures, cyberattacks, or natural disasters can be catastrophic for any business. Rolle IT Prodesk Managed IT Services include robust disaster recovery and data backup strategies to ensure that your critical data is protected and can be swiftly restored in the event of a catastrophe.

Rolle ITs Managed IT Services offer businesses a strategic advantage by optimizing IT operations, reducing costs, and providing access to a dedicated team of experts. As technology continues to evolve, partnering with a Managed IT Services provider can be the key to staying ahead of the competition while focusing on what you do best ā€“ growing your business.

If you’re ready to embrace a more efficient and secure IT environment, consider partnering with Rolle IT. With years of experience and a track record of empowering businesses through Managed IT Services, we’re here to help you leverage technology for success. Contact us today to learn more!

[email protected]

[email protected]

What is Tier 3 Response Capabilities, and why do you need it?

Tier 3 Helpdesk response involves addressing the most complex and challenging technical issues, requiring advanced expertise, collaboration, and problem-solving skills. Tier three technicians play a critical role in maintaining the functionality and stability of an organization’s IT systems and infrastructure.

As a Managed Services provider, Rolle IT has the in-house ability to respond quickly and seamlessly to escalations needing expert response.

Tier 3 Helpdesk response refers to a specialized level of technical support that deals with complex and escalated issues that cannot be resolved by lower-tier support teams. In a typical IT support structure, helpdesk support is organized into multiple tiers, with each tier handling different levels of technical difficulty.

Tier 3 Helpdesk response involves addressing advanced technical problems that require in-depth expertise, specialized knowledge, and often collaboration with other departments or teams. Here’s what you can expect from a Tier 3 Helpdesk response:

  1. Complex Issue Resolution: Tier 3 technicians handle issues that are more intricate and challenging to resolve. These problems usually involve in-depth troubleshooting, research, and analysis. They might pertain to intricate software or hardware configurations, network architecture, security breaches, system integrations, and other advanced technical areas.
  2. Expert Knowledge: Tier 3 technicians are subject matter experts with a deep understanding of the products, systems, and technologies they support. They possess advanced knowledge and are proficient in the technical intricacies of the organization’s infrastructure.
  3. Escalation Point: When an issue cannot be resolved by Tier 1 or Tier 2 support teams, it is escalated to Tier 3. Tier 3 technicians are the highest level of support within the helpdesk structure and are responsible for tackling the most challenging cases.
  4. Collaboration and Coordination: Resolving complex issues often requires collaboration with other departments, such as development, engineering, or network operations. Tier 3 technicians may need to coordinate efforts to diagnose and resolve issues that span different areas of expertise.
  5. Root Cause Analysis: Tier 3 technicians focus not only on resolving immediate issues but also on identifying the root causes behind recurring or complex problems. This involves a thorough investigation to prevent similar issues from arising in the future.
  6. Documentation: Detailed documentation is crucial in Tier 3 support. Technicians document the steps taken to diagnose and resolve issues, which helps create a knowledge base for future reference and training purposes.
  7. Customer Communication: Tier 3 technicians often interact directly with customers or end-users to provide updates, explanations, and solutions. Effective communication skills are essential in managing user expectations and conveying complex technical information in a clear manner.
  8. Continuous Improvement: Tier 3 support plays a role in improving the overall support process. By identifying patterns in escalated issues and proposing solutions to streamline support workflows, they contribute to enhancing the efficiency and effectiveness of the helpdesk.

Rolle IT, as DevSecOps IT firm, has in house Tier 3 support, ready for all of our clients should the need arise.

Call or email for more information on how the team at Rolle IT can support your organization. [email protected], 321-872-7576

Data Security for Law Firms

Rolle IT serves many small and medium size law firms: We understand that as a law firm, protecting client data is of utmost importance. Here is a basic list of security and technology measures that firms of all size should be implementing.

Access control: Limit access to sensitive data to only those who need it. Implement strong password policies, two-factor authentication, and access controls to prevent unauthorized access.

Best Practices, Policies and Procedures: Consulting with an IT and Cybersecurity expert to craft policies and procedures that are inline with your organization’s needs.

Encryption: Encrypt all sensitive data in transit and at rest. This will prevent unauthorized access to data even if it is intercepted or stolen.

Backups and disaster recovery: Regularly backup data and have a disaster recovery plan in place in case of any natural disasters, cyber attacks or data breaches. Rolle IT recommends a comprehensive back up plan.

Secure communications: Use secure communication channels such as secure email and messaging platforms to communicate with clients and colleagues. Not all email platforms are secure.

Anti-virus and anti-malware: Install and regularly update anti-virus and anti-malware software to protect against malware and viruses that can compromise data security.

Proactive Employee training: Train employees on data security best practices, including how to identify and report suspicious activity and how to avoid common data security risks.

Physical security: Implement physical security measures to protect against unauthorized access to physical data storage devices such as hard drives, servers, and backups. Physical security assessments as well as digital security assessments should be part of ongoing data security awareness training.

Vendor management: Vet and manage third-party vendors and service providers who handle sensitive data on behalf of the law firm.

Data enablement– Having secure documents easy to find for the right user.

Overall, a law firm should have a comprehensive data security program that includes policies, procedures, and technical measures to protect client data.

Here are some things a law firm should look for in an IT company:

Expertise: Look for an IT company that has experience working with law firms and understands the unique challenges and requirements of the legal industry.

Security: The IT company should have expertise in data security and should be able to provide the necessary measures to ensure that the law firm’s data is protected.

Support: The IT company should offer fast and reliable technical support, and have a help desk that is available 24/7 in case of emergencies.

Scalability: The IT company should be able to scale its services as the law firm grows and its technology needs change.

Backup and disaster recovery: The IT company should provide backup and disaster recovery services to ensure that the law firm’s data is protected in case of a natural disaster, cyber attack, or data breach.

Cloud services: The IT company should be able to provide cloud services that can allow lawyers to work remotely and access data from anywhere.

Compliance: The IT company should be knowledgeable about the legal industry’s compliance requirements, such as those related to data privacy and confidentiality.

Cost-effectiveness: The IT company should offer cost-effective solutions that meet the law firm’s needs without breaking the bank.

Overall, a law firm needs an IT company that can provide reliable and secure technology services, and that can work collaboratively with the law firm to help it achieve its goals.

Rolle IT supports companies nationwide and is located on the Space Coast. Rolle IT is a Service-Disabled Veteran Owned Small Business.

Speed up your business internet. Contact a professional.

Having fast internet in the workplace is more important than ever before. From connectivity to remote work and virtual meetings, almost everything we do online relies on a strong and reliable internet connection. Professional IT services can ensure that your internet speed is appropriate for your business needs. Faster Internet means:

  1. Increased Productivity

One of the most significant benefits of having fast internet is increased productivity. Slow internet speeds are frustrating and can cause delays in completing tasks. With a fast internet connection, you can quickly load web pages, download files, and upload documents, allowing you to work more efficiently.

  1. Better Streaming Quality

Streaming has become an integral part of our daily work lives, whether it’s streaming podcasts as associates work, or streaming music on Spotify, or the lobby TV’s video streaming service. With a slow internet connection, streaming can be frustrating, with buffering and lagging, making it difficult to use and frustrating your clients.

  1. Seamless Video Conferences

    A fast internet connection ensures that video conferencing is seamless and allows you to communicate effectively with colleagues and clients. This can significantly improve your productivity and ensure that you can conduct business effectively.

    For example, if you’re working on a project that requires you to upload large files to a shared drive, a fast internet connection can significantly reduce the time it takes to complete the task. This, in turn, allows you to focus on other important tasks and increase your overall productivity.

    Remote work and virtual meetings have become the norm in today’s business world, and having a fast internet connection is crucial for seamless video conferencing. With slow internet speeds, video calls can lag and freeze, making it difficult to communicate effectively, and distracting from your message.

    1. Reliable Connections

    Having a solid internet and infrastructure connection ensures that you will never miss an email, or important notification.

    Reliable internet can ensure that you see all your emails by providing a stable and uninterrupted connection to your email server. When you have a reliable internet connection, you can be confident that your email client will be able to connect to the server and retrieve all your messages.

    If your internet connection is unreliable, you may experience issues with receiving or sending emails. For example, if your connection drops in the middle of downloading your emails, you may miss some messages. Likewise, if your connection is slow, it may take a long time for your email client to retrieve your messages, or you may experience time-outs that prevent you from accessing your emails.

    To ensure that you receive all your emails, your IT provider should also make sure that your email settings are configured correctly.

      What can you do? Contract with an IT professional.

      Among other your IT professional should make sure that you are receiving the speed that’s optimal for your needs, optimize your network devices and configuration, install network monitoring tools and provide network security.

      Rolle IT supports companies nationwide and is located on the Space Coast. Rolle IT is a Service-Disabled Veteran Owned Small Business.

        IT Consulting; Securing Your Commercial WIFI Network

        Wi-Fi is a critical component to having a successful brick and mortar location for your customers. People expect it. Its easy to set up, but when set up the wrong way leaves you and your business open to threats. With the rise of cyber theft and cybercrimes, securing your commercial Wi-Fi has become more important than ever before.

        Here are some reasons why you should secure your commercial Wi-Fi:

        1. Protecting sensitive data: Businesses deal with a lot of sensitive information, such as customer data, financial information, and confidential business plans. If your Wi-Fi network is not secured, hackers can easily intercept this information and use it for malicious purposes. By securing your Wi-Fi network, you can protect your business’s sensitive data and prevent it from falling into the wrong hands.
        2. Compliance with regulations: Depending on your industry, you may be subject to various data protection and privacy regulations. Failure to comply with these regulations can result in hefty fines and legal troubles. By securing your Wi-Fi network properly, you can ensure that you are meeting these requirements and avoiding any potential legal issues.
        3. Avoiding network congestion: Unsecured Wi-Fi networks can be easily accessed by unauthorized users, leading to a high volume of traffic and network congestion. This can cause slow network speeds, connectivity issues, and system crashes, leading to decreased productivity and profitability.
        4. Protecting your reputation: A data breach or a cyber-attack can have a severe impact on your business’s reputation. Customers may lose trust in your business, leading to a decrease in sales and revenue. By securing your Wi-Fi network, you can prevent these incidents from occurring and maintain your business’s reputation.
        5. Ensuring employee productivity: An unsecured Wi-Fi network can be a hotbed for distractions, such as social media, online shopping, and streaming services. By securing your Wi-Fi network, you can restrict access to non-work-related websites and ensure that your employees are productive during work hours.

        Securing your commercial Wi-Fi is crucial for protecting your business’s sensitive data, complying with regulations, avoiding network congestion, protecting your reputation, preventing attacks and ensuring employee productivity. Unfortunately, its not as simple as changing the default password on your Wi-Fi set up. Its best to have an expert look at your network to determine what vulnerabilities exist to be mitigated. If you haven’t already done so, take the necessary steps to secure your Wi-Fi network today.

        3 IT Services Insurance Agents Should Use

        Originally Posted by Aimee Iorio Technology is continuously evolving, and the world of insurance is facing many new trends. More and more insurance companies are searching for and transitioning to new technologies to stay head with competitors and meet demands. Security should be a priority when working with sensitive customer information. Insurance agencies and private insurance agents looking to incorporate security and new technology should consider these services.

        Security
        In addition to security compliance, storing and protecting sensitive information about your customers is critical. Implementing a security protocol for your business is vital to ensuring customers their information will not be subject to a breach. Working with an IT company allows you to create a security plan that can include various types of security tailored to your standards and level of protection needed. Aligning your business and employees with your new protocols significantly decreases possible security issues and builds a proactive security approach.

        Cloud
        The transition from storing paper files to utilizing technology to create and store documents has been massive. Using the cloud to store customer data and increase security saves money and increases employee productivity. The ability to access files on demand from any location greatly increases flexibility and creates a simple environment to manage. An IT organization can focus more on adding value to your organization in many other ways instead of focusing on the maintenance physical hardware requires.

        Chatbots
        The average person can complete most of their to-do list without speaking live with a person. Chatbots help save time and provide a seamless experience for current and future customers. Chatbots can provide assistance past business hours (24/7) awarding companies with higher success of obtaining new clientele while simultaneously saving money. Plus, chatbots can utilize the language you want your customers to hear that ultimately aligns with your organizationā€™s mission.

        5 Ways a MSP Will Benefit Your Business

        Originally Posted by Aimee Iorio. A Managed Service Provider (MSP) remotely manages your businessā€™ IT needs to save you time and money. Services offered can include network security, 24/7 remote monitoring, backups, updates, and will be curated for your business or project. By outsourcing this work to an IT company, you can rest assured that data breaches or hacks are mitigated. Ā 

        1. The Amount of Time and Money Spent on Managing Your Own System

        Managing your businessā€™ infrastructure is a complex and time-consuming undertaking. The time you spend managing your technology limits the time you have to use the skills you possess to increase the companyā€™s value. A technology expert is required to be fully effective in protecting your businessā€™ assets. Acquiring an expert of your own is a costly job position to fill and can still be limiting. A MSP ensures all technology is running smoothly; increasing the efficiency of your employees and when there is an issue the turnaround time is fast. Managed service providers can replace the need for an IT department, saving thousands of dollars a year. Time is valuable; leave it up to a team of experts to take care of your technology needs.

        2. Customized Services to Fit Your Needs

        One of the greatest features of having a managed IT service is that it gives your business the resources of a complete IT department. Your business may need a variety of services or only one or two. Curating a set of services to be the most beneficial for your business is important to increase the efficiency and productivity of your business. Every business will have a different set of needs and these needs will change with company growth; a MSP will be their every step of the way.

        3. Reduced Downtime

        Downtime, due to technology issues and errors, equates to loss of money. Updates, bugs, and viruses can cause complete loss of productivity for hours or even up to days. A MSP ensures updates are done after business hours and security checks are done as frequently as requested to avoid any downtime. If a problem does arise, they are fixed quickly so you can be back to doing what you do best.

        4. Knowing Your Information and Assets are Protected

        Ensuring your confidential information and assets are protected is crucial. A MSP can provide proactive and comprehensive security, monitoring, and management. Antivirus solutions are critical in protecting the most valuable parts of your business. By outsourcing these tasks to experts, you can be assured you are protecting your business in every way.

        5. Adding Value to Your Business

        When you find the managed service provider that fits your needs, you will be increasing the value of your business. The valuable time you spend updating your technology or dealing with system errors will be restored and now will be spent on growing your business. The right MSP will ensure your technology is always up and running to ensure efficiency and productivity is at an all time high.

        Looking for a managed service provider? Rolle IT offers a wide range of IT services to our partners 24 hours a day. We are user focused and focus on adding real value to your business. We even created PRODesk which is a curated package that fits many businessā€™ needs.

        PRODesk includes a remote service desk, antivirus, patch management, mail filtering, a service desk call center, backup storage, and website filtering. Learn more about PRODesk here.

        How Rolle ITā€™s MSP Programs Can Help Your Business

        Originally Posted by Aimee Iorio, Financially, can your business survive a data breach that costs you $3.86 million?Ā  If the answer is NO, it may be time to consider contacting Rolle IT and inquiring about our Information Technology Managed Services.Ā  You have spent countless hours building your business, donā€™t let a disruptive cyber attack take that from you.Ā 

        In 2020, the average cost of a data breach was estimated at $3.86 million, according to IBM.  This includes a combination of direct and indirect costs related to time and effort dealing with a breach, lost opportunities such as customer churn resulting from bad publicity, and regulatory fines. Though the average cost of a breach is relatively unchanged, IBM says the costs are getting smaller for companies that are proactive and much larger for those that donā€™t take any precautions.

        As your business moves into a new year, new challenges and opportunities are presented.  Now is the optimal time to assess some concrete ways you can improve your business. One crucial decision that will assist your business in a variety of important areas, is to utilize the assistance of a trusted Information Technology Managed Service Provider.

        Every modern business depends on technology and data. However, like your business, the technology landscape is also evolving.  With this never ending evolution, the security risks associated with maintaining your companies information technology is also increasing with time.

        Information Technology Managed Service Provider (MSP) is a company that remotely manages your companyā€™s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.   A MSP will supply your company with 24/7 monitoring, Improved Security, Compliance, Disaster Recovery and Data Backups, Increased Efficiency, Comprehensive Reporting, Cost Effective Savings, and Industry Competitive Advantage.

        The majority of companies (Large, Medium or Small) have limited in-house IT capabilities. Opting to partner with Rolle IT is a great way to get an industry expert in your corner, 24/7. Despite the day or time, Rolle IT is available to help you solve any IT issues.  Over 50% of business owners cite time as the single biggest obstacle to adopting new technologies. Rolle IT can help minimize this obstacle and allow you to focus on growing your business, not worrying about IT.

        Rolle IT will eliminate your concern about spending time keeping your business technology compliant, secure, and functioning. With our service level agreements, we will help prevent violation fines, security breaches, and downtime before they happen. Rolle IT experts will be proactive in monitoring for future threats, saving you time and money down the line.

        Secure Your Future Today

        In this technology driven business world, companies are under more pressure to provide top-of-the-line IT services. The need and business advantages for outsourced services are more prevalent than ever. Reduce your operating costs and increase the quality of your services by adopting a Managed Service Provider, contact Rolle IT today.

        Veteran owned and operated, let Rolle IT have your six while helping you save some serious cash.  The best MSPs, such as Rolle IT, offer cloud migration or transition services to transfer necessary data, so you can get started right away.

        Rolle IT will work with you to clearly define your requirements and note the improvements you would like to see. Be leery of providers who only discuss their characteristics (their toolsets, processes, and quality of resources) and not your goals. Itā€™s important that you choose a provider that can meet your needs now and in the future.

        Contact us now and receive a free, confidential risk assessment that will give you the certainty you need to get started with our managed services today.