Technology

Rolle IT Celebrates 5 Years of Innovation and Excellence

Agile Methodologies, Business, Managed Service Provider, Security, Small Business, Technology / January 29, 2024

🎉 January 2024 marks a significant achievement for our Rolle IT team, as we celebrate five years of delivering exemplary Development, Security, and IT Operations services to our valued clients. 🎉

Over the past half-decade, Rolle IT has evolved from a focus on Software, Cloud Development, and IT Services to become a comprehensive Managed Security Services Provider (MSSP), offering Chief Information Officer (CIO) services, IT Consulting, Cybersecurity, and Development expertise. We cater to the diverse needs of local clients and play a pivotal role as a trusted partner for government prime and sub-prime contractors, particularly those with a high demand for compliance and precision.

Reflecting on our journey, we take pride in the diverse array of projects we have undertaken. Whether pioneering solutions for the Federal Government, elevating digital experiences, bolstering cybersecurity measures, assisting clients in achieving Cybersecurity Maturity Model Certification (CMMC) compliance, or collaborating with Space Coast businesses and nonprofits to streamline their daily operations, each project has contributed to our unwavering commitment to excellence.

The IT landscape is dynamic, presenting new challenges and opportunities regularly. Rolle IT has not merely embraced change; we have thrived on it. Our ability to adapt, innovate, and remain agile has been pivotal to our success. At the core of our operations is the integration of Development, Security, and Operations (DevSecOps), supported by a team with diverse skillsets and a shared aspiration to achieve remarkable feats.

We extend our gratitude to our clients and partners for entrusting us with their critical IT requirements. Our clients have not only been partners but collaborative contributors to this thrilling journey. Your confidence in our capabilities has propelled our growth, and we are eager to continually surpass your expectations in the years ahead. 🤝

We take immense pride in our contributions to the success of federal and commercial projects, our support to the Defense Industrial Base, and our commitment to local communities and businesses by ensuring efficiency, security, and cutting-edge user-focused solutions.

A special acknowledgment goes to our exceptional team for their dedication, hard work, and unwavering commitment to pushing the boundaries of technology. 🌐💻 This journey would not have been possible without each and every one of you!

As we commemorate this milestone, our enthusiasm for the future is stronger than ever. Rolle IT remains dedicated to staying at the forefront of technological advancements, delivering top-notch services, and fostering a culture of continuous improvement.

www.rolleit.com

Benefits of Managed IT Services

Business, Managed Service Provider, Security, Small Business, Technology, Wifi / December 27, 2023

As technology continues to advance at a rapid pace, it can be challenging for companies to keep up with the latest technology, trends, and best practices. That’s where managed IT services come in.

Managed IT services refer to the practice of outsourcing your company’s IT needs to a third-party provider like Rolle IT. Good Managed Service Providers will take care of all the IT tasks for your business, including managing and maintaining your computer systems, network infrastructure, and security protocols. Essentially, the provider becomes your IT department, but without the associated overhead costs.

There are numerous benefits to using managed IT services for your business. Here are just a few:

  1. Cost savings: By outsourcing your IT needs, you can save money on the costs associated with hiring and maintaining an in-house IT team. You’ll only pay for the services you need, and you won’t have to worry about the costs of training, benefits, and other expenses that come with employing full-time IT staff.
  2. Access to expertise: Managed IT service providers have a team of experts who specialize in different areas of IT. This means you’ll have access to a wide range of skills and knowledge that you might not be able to afford in-house. Additionally, your provider will stay up-to-date on the latest technology trends, so you can be sure that you’re always using the most efficient and effective systems.
  3. Increased productivity: With managed IT services, you’ll be able to focus on your core business activities, rather than worrying about IT issues. Your provider will take care of everything from troubleshooting problems to implementing new technology, leaving you free to focus on what you do best.
  4. Improved security: Managed IT services providers are experts in network security and data protection. They’ll be able to implement the latest security protocols and keep your systems up-to-date with the latest patches and updates. This can help prevent data breaches and other security incidents that could harm your business.
  5. Scalability: Managed IT services can be scaled up or down to meet your business needs. This means you’ll always have the IT resources you need, without having to worry about overpaying for services you don’t use.

Overall, managed IT services can be an excellent solution for businesses that want to stay up-to-date with the latest technology trends, improve their security posture, and increase productivity. By outsourcing your IT needs to a provider, you can focus on what you do best and leave the technology to the experts.

Rolle IT serves clients with Custom Managed IT Services.

Schedule complimentary consultations at [email protected]

Rolle IT Receives Innovation of Valor Award

Security, Small Business, Technology / November 16, 2023 / , , , , , , ,

Rolle IT is grateful and honored to receive the Innovation of Valor award from the Brevard Veterans Coalition! Rolle IT is proud to be home to many Veterans, military families, and patriots.

Thank you to the Brevard Veterans Coalition for their dedication to serving the Veterans of Brevard County and their families through mentorship, assistance, and community-building. Learn more at https://lnkd.in/eFUKYkcf

#valor#innovation#Brevard#veteran#Spacecoast#Techfirm#award

What is Tier 3 Response Capabilities, and why do you need it?

Agile Methodologies, Business, Managed Service Provider, Security, Small Business, Technology / August 10, 2023 / , ,

Tier 3 Helpdesk response involves addressing the most complex and challenging technical issues, requiring advanced expertise, collaboration, and problem-solving skills. Tier three technicians play a critical role in maintaining the functionality and stability of an organization’s IT systems and infrastructure.

As a Managed Services provider, Rolle IT has the in-house ability to respond quickly and seamlessly to escalations needing expert response.

Tier 3 Helpdesk response refers to a specialized level of technical support that deals with complex and escalated issues that cannot be resolved by lower-tier support teams. In a typical IT support structure, helpdesk support is organized into multiple tiers, with each tier handling different levels of technical difficulty.

Tier 3 Helpdesk response involves addressing advanced technical problems that require in-depth expertise, specialized knowledge, and often collaboration with other departments or teams. Here’s what you can expect from a Tier 3 Helpdesk response:

  1. Complex Issue Resolution: Tier 3 technicians handle issues that are more intricate and challenging to resolve. These problems usually involve in-depth troubleshooting, research, and analysis. They might pertain to intricate software or hardware configurations, network architecture, security breaches, system integrations, and other advanced technical areas.
  2. Expert Knowledge: Tier 3 technicians are subject matter experts with a deep understanding of the products, systems, and technologies they support. They possess advanced knowledge and are proficient in the technical intricacies of the organization’s infrastructure.
  3. Escalation Point: When an issue cannot be resolved by Tier 1 or Tier 2 support teams, it is escalated to Tier 3. Tier 3 technicians are the highest level of support within the helpdesk structure and are responsible for tackling the most challenging cases.
  4. Collaboration and Coordination: Resolving complex issues often requires collaboration with other departments, such as development, engineering, or network operations. Tier 3 technicians may need to coordinate efforts to diagnose and resolve issues that span different areas of expertise.
  5. Root Cause Analysis: Tier 3 technicians focus not only on resolving immediate issues but also on identifying the root causes behind recurring or complex problems. This involves a thorough investigation to prevent similar issues from arising in the future.
  6. Documentation: Detailed documentation is crucial in Tier 3 support. Technicians document the steps taken to diagnose and resolve issues, which helps create a knowledge base for future reference and training purposes.
  7. Customer Communication: Tier 3 technicians often interact directly with customers or end-users to provide updates, explanations, and solutions. Effective communication skills are essential in managing user expectations and conveying complex technical information in a clear manner.
  8. Continuous Improvement: Tier 3 support plays a role in improving the overall support process. By identifying patterns in escalated issues and proposing solutions to streamline support workflows, they contribute to enhancing the efficiency and effectiveness of the helpdesk.

Rolle IT, as DevSecOps IT firm, has in house Tier 3 support, ready for all of our clients should the need arise.

Call or email for more information on how the team at Rolle IT can support your organization. [email protected], 321-872-7576

Cybersecurity Workshop July & August 2023

Agile Methodologies, Business, Cybersecurity Training, Security, Security, Small Business, Technology, Uncategorized / July 5, 2023 / ,

Cybersecurity Workshop- Cocoa Beach Regional Chamber of Commerce (cocoabeachchamber.com)

Cocoa Beach Regional Chamber, Rolle IT and Alliance Cyber Present:

4 Part Cybersecurity Training Series

This is a 4-part series covering the topic of Cybersecurity

  • Earn a Certificate of Annual Awareness Training
  • Learn how to protect yourself and your business against cyber threats.
  • Find out if your business is compliant.

7.17.23 Cyber Threats and Bad Actors Passwords
7.24.23 Passwords, Physical, and Mobile Security
7.31.23 Social Media and Online Security
8.07.23 Compliance

Join us for the entire series or just take single session.

$100 4-Part Workshop

$50 Single Session

Economic Development Commission of Florida’s Space Coast

6525 3rd Street, Suite 304, Rockledge, FL, 32955, United States

 
Instruction led by industry experts Alec Hall with Alliance Cyber and Cordell Rolle with Rolle IT

Cybersecurity Awareness Training Webinar

Business, Security, Security, Small Business, Technology / June 2, 2023

Rolle IT is hosting a complimentary Cybersecurity Awareness Training Webinar June 6. 2023.

Rolle IT is hosting a complimentary Cybersecurity Awareness Training Webinar June 6, 2023 for any professional interested. Learn about Cybersecurity basics, best practices, industry updates and what to look for to keep your data safe.

Business owners, leaders and professionals are invited to join Rolle IT for the complimentary webinar.

Sign up at this link.

The purpose of this webinar is to provide you with information about cybersecurity and best practices to help you protect your organization from cyber threats.

The information provided in this webinar is for educational purposes only and is not intended to be legal, financial, or professional advice. The webinar is designed to provide general information and should not be relied upon as a substitute for obtaining specific advice from a qualified professional.

Please note that attendance at this webinar does not create a professional relationship between you and the webinar organizers, and the webinar organizers assume no responsibility for any actions taken as a result of the information provided in this webinar.

Furthermore, the webinar organizers do not guarantee the accuracy or completeness of any information provided in this webinar. While we have made every effort to ensure that the information provided is accurate and up-to-date, we cannot guarantee that it is error-free or that it will be suitable for your specific circumstances.

By attending this webinar, you acknowledge that you have read and understood this non-indemnity disclosure and that you agree to release and hold harmless the webinar organizers, their affiliates, and their respective officers, directors, employees, and agents from any and all claims, demands, and damages arising out of or in connection with your participation in this webinar.

Thank you for your attention and participation in this webinar.

Speed up your business internet. Contact a professional.

Managed Service Provider, Technology / March 30, 2023 / , , , , , , , ,

Having fast internet in the workplace is more important than ever before. From connectivity to remote work and virtual meetings, almost everything we do online relies on a strong and reliable internet connection. Professional IT services can ensure that your internet speed is appropriate for your business needs. Faster Internet means:

  1. Increased Productivity

One of the most significant benefits of having fast internet is increased productivity. Slow internet speeds are frustrating and can cause delays in completing tasks. With a fast internet connection, you can quickly load web pages, download files, and upload documents, allowing you to work more efficiently.

  1. Better Streaming Quality

Streaming has become an integral part of our daily work lives, whether it’s streaming podcasts as associates work, or streaming music on Spotify, or the lobby TV’s video streaming service. With a slow internet connection, streaming can be frustrating, with buffering and lagging, making it difficult to use and frustrating your clients.

  1. Seamless Video Conferences

    A fast internet connection ensures that video conferencing is seamless and allows you to communicate effectively with colleagues and clients. This can significantly improve your productivity and ensure that you can conduct business effectively.

    For example, if you’re working on a project that requires you to upload large files to a shared drive, a fast internet connection can significantly reduce the time it takes to complete the task. This, in turn, allows you to focus on other important tasks and increase your overall productivity.

    Remote work and virtual meetings have become the norm in today’s business world, and having a fast internet connection is crucial for seamless video conferencing. With slow internet speeds, video calls can lag and freeze, making it difficult to communicate effectively, and distracting from your message.

    1. Reliable Connections

    Having a solid internet and infrastructure connection ensures that you will never miss an email, or important notification.

    Reliable internet can ensure that you see all your emails by providing a stable and uninterrupted connection to your email server. When you have a reliable internet connection, you can be confident that your email client will be able to connect to the server and retrieve all your messages.

    If your internet connection is unreliable, you may experience issues with receiving or sending emails. For example, if your connection drops in the middle of downloading your emails, you may miss some messages. Likewise, if your connection is slow, it may take a long time for your email client to retrieve your messages, or you may experience time-outs that prevent you from accessing your emails.

    To ensure that you receive all your emails, your IT provider should also make sure that your email settings are configured correctly.

      What can you do? Contract with an IT professional.

      Among other your IT professional should make sure that you are receiving the speed that’s optimal for your needs, optimize your network devices and configuration, install network monitoring tools and provide network security.

      Rolle IT supports companies nationwide and is located on the Space Coast. Rolle IT is a Service-Disabled Veteran Owned Small Business.

        Cybersecurity Basics Checklist

        Business, Security, Small Business, Technology, Wifi / March 23, 2023 / , , ,

        If you work in a hybrid position, it’s likely that you are at higher risk for becoming the victim of a cyber-attack. Connecting to your work network at home or at the local coffee spot or having your work applications on a personal phone can leave you and your data vulnerable. There are dozens of ways that users can be left open to digital attacks, and the opportunity for cyber-crime evolves every day as technology changes. Here are some ways that you can protect yourself and your data.

        1. Use strong and unique passwords: It is essential to use strong and unique passwords for each of your online accounts. A strong password should be at least 12 characters long, contain a mix of uppercase and lowercase letters, numbers, and symbols.
        2. Enable two-factor authentication: Two-factor authentication adds an extra layer of security to your accounts. It requires you to provide an additional piece of information, such as a code sent to your phone, before you can access your account.
        3. Be cautious of phishing scams: Phishing scams are a common tactic used by cybercriminals to steal your personal information. They usually come in the form of an email or text message that appears to be from a trusted source, asking you to provide sensitive information. Be cautious when opening emails or clicking links: Don’t open emails or click links from unknown sources, as they may contain malware.
        4. Keep your software updated: Keeping your software updated, including your operating system and antivirus software, is crucial to protect against known vulnerabilities and exploits.
        5. Use a firewall: A firewall can help block unauthorized access to your network.
        6. Secure your home network: Make sure to change the default username and password on your router, use strong encryption methods such as WPA2, and turn off remote management.
        7. Limit your personal information online: Be cautious of the information you share online, especially on social media platforms. Cybercriminals can use this information to steal your identity or commit fraud.
        8. Backup your data: Regularly backup your important data to an external hard drive or cloud storage. This will ensure that you have access to your data in case of a cyber attack or system failure.
        9. Use a Secure Network: When using public Wi-Fi use a virtual private network (VPN) to encrypt your internet traffic and hide your IP address, making it difficult for cybercriminals to intercept your data.
        10. Use a password manager: A password manager can help you generate and store strong and unique passwords for all your accounts.

        Rolle IT helps businesses secure their data and puts best practices in place to protect users and companies. User Focused IT Consulting.

        IT Consulting; Securing Your Commercial WIFI Network

        Business, Managed Service Provider, Security, Small Business, Technology, Wifi / March 8, 2023 / , , , , , , ,

        Wi-Fi is a critical component to having a successful brick and mortar location for your customers. People expect it. Its easy to set up, but when set up the wrong way leaves you and your business open to threats. With the rise of cyber theft and cybercrimes, securing your commercial Wi-Fi has become more important than ever before.

        Here are some reasons why you should secure your commercial Wi-Fi:

        1. Protecting sensitive data: Businesses deal with a lot of sensitive information, such as customer data, financial information, and confidential business plans. If your Wi-Fi network is not secured, hackers can easily intercept this information and use it for malicious purposes. By securing your Wi-Fi network, you can protect your business’s sensitive data and prevent it from falling into the wrong hands.
        2. Compliance with regulations: Depending on your industry, you may be subject to various data protection and privacy regulations. Failure to comply with these regulations can result in hefty fines and legal troubles. By securing your Wi-Fi network properly, you can ensure that you are meeting these requirements and avoiding any potential legal issues.
        3. Avoiding network congestion: Unsecured Wi-Fi networks can be easily accessed by unauthorized users, leading to a high volume of traffic and network congestion. This can cause slow network speeds, connectivity issues, and system crashes, leading to decreased productivity and profitability.
        4. Protecting your reputation: A data breach or a cyber-attack can have a severe impact on your business’s reputation. Customers may lose trust in your business, leading to a decrease in sales and revenue. By securing your Wi-Fi network, you can prevent these incidents from occurring and maintain your business’s reputation.
        5. Ensuring employee productivity: An unsecured Wi-Fi network can be a hotbed for distractions, such as social media, online shopping, and streaming services. By securing your Wi-Fi network, you can restrict access to non-work-related websites and ensure that your employees are productive during work hours.

        Securing your commercial Wi-Fi is crucial for protecting your business’s sensitive data, complying with regulations, avoiding network congestion, protecting your reputation, preventing attacks and ensuring employee productivity. Unfortunately, its not as simple as changing the default password on your Wi-Fi set up. Its best to have an expert look at your network to determine what vulnerabilities exist to be mitigated. If you haven’t already done so, take the necessary steps to secure your Wi-Fi network today.

        3 IT Services Insurance Agents Should Use

        Managed Service Provider, Security, Technology / March 7, 2023 / , , , ,

        Originally Posted by Aimee Iorio Technology is continuously evolving, and the world of insurance is facing many new trends. More and more insurance companies are searching for and transitioning to new technologies to stay head with competitors and meet demands. Security should be a priority when working with sensitive customer information. Insurance agencies and private insurance agents looking to incorporate security and new technology should consider these services.

        Security
        In addition to security compliance, storing and protecting sensitive information about your customers is critical. Implementing a security protocol for your business is vital to ensuring customers their information will not be subject to a breach. Working with an IT company allows you to create a security plan that can include various types of security tailored to your standards and level of protection needed. Aligning your business and employees with your new protocols significantly decreases possible security issues and builds a proactive security approach.

        Cloud
        The transition from storing paper files to utilizing technology to create and store documents has been massive. Using the cloud to store customer data and increase security saves money and increases employee productivity. The ability to access files on demand from any location greatly increases flexibility and creates a simple environment to manage. An IT organization can focus more on adding value to your organization in many other ways instead of focusing on the maintenance physical hardware requires.

        Chatbots
        The average person can complete most of their to-do list without speaking live with a person. Chatbots help save time and provide a seamless experience for current and future customers. Chatbots can provide assistance past business hours (24/7) awarding companies with higher success of obtaining new clientele while simultaneously saving money. Plus, chatbots can utilize the language you want your customers to hear that ultimately aligns with your organization’s mission.