MSP

Space Coast IT Solutions Company Rolle IT Takes Bold Step with $500,000 Investment in Cybersecurity Operations in support of Department of Defense CMMC Regulations

Uncategorized / March 5, 2024 / , , , , , ,
Rolle IT cybersecurity

For Immediate Release

Space Coast, Florida – 3-6-24 – In a proactive move towards fortifying cyber defenses for clients and ensuring compliance with the latest and upcoming Department of Defense standards, Rolle IT has announced a substantial investment of over $500,000 in its cybersecurity and compliance program. This investment marks a significant milestone in the company’s commitment to safeguarding its operations and client operations against evolving cyber threats.

This investment represents software, training, compliance, and a sizable growth in its Security Operations Team which is led by a former NSA cyber analyst and comprised of multiple CMMC Registered Practitioners, CMMC Certified Professionals, cybersecurity subject matter experts and compliance specialists.

Rolle IT is proud to announce its intent to achieve Cybersecurity Maturity Model Certification (CMMC 2.0) compliance as an extended services provider to Defense Industrial Base Contractors. The CMMC framework, established by the Department of Defense (DoD), serves as a comprehensive cybersecurity standard designed to enhance the protection of sensitive government information. CMMC is expected to be a requirement of some federal contracts as soon as fall of 2024.

Among other IT Consulting and Development capabilities, Rolle IT currently serves as a Managed Services Provider (Helpdesk/ IT Operations/ IT Infrastructure/ Cybersecurity Operations) to small and medium businesses, with a focus on serving the Defense Industrial Base and supporting those who support our warfighters.

By investing in resources to work with client organizations to prepare for achieving CMMC, Rolle IT demonstrates its unwavering commitment to meeting the rigorous cybersecurity requirements set forth by the DoD and other regulatory bodies. This commitment not only strengthens the company’s ability to support organizations who participate in government contracts but also underscores its dedication to maintaining the highest standards of cybersecurity across all facets of its operations for all clients.

“At Rolle IT, we recognize that cybersecurity is not just a priority – it’s a fundamental imperative. Our substantial investment in cybersecurity and focusing for preparing us and our clients for CMMC underscore our unwavering commitment to protecting our clients’ data and maintaining the trust they place in us. We remain steadfast in our dedication to staying ahead of emerging threats and ensuring the resilience of our cybersecurity defenses.”- Cordell Rolle, CEO

With this bold investment and achievement, Rolle IT reaffirms its position as a leader in the IT industry, upholding an elevated standard for cybersecurity excellence and proactive risk management.

For media inquiries or further information, please contact:

Ashleigh Caswell, VP Commercial Services, Rolle IT, 321-872-7576,  [email protected]

What is Malvertising?

Uncategorized / February 22, 2024 / , , , , , , , , ,

Malvertising, short for malicious advertising, refers to the practice of using online ads to spread malware. Cybercriminals embed malware within seemingly harmless ads, which are then displayed on legitimate websites. When users click on these ads, they unwittingly download malware onto their devices, putting their personal information and sensitive data at risk. Bad actors are pairing these efforts with SEO Poisoning to falsely promote malicious websites to higher ranks in search engine results. SEO poisoning relies on users believing the results closest to the top of a search result are the most credible.

“Throughout 2023, adversaries such as LUNAR SPIDER regularly abused Google advertisements to ensure their malicious ads appeared at the top of search result pages. Threat actors such as SolarMarker operators regularly used SEO poisoning throughout 2023.” – Crowdstrike Annual Threat Report

The Dangers of Malvertising

Malvertising poses a significant threat to businesses of all sizes.

  1. Data Breaches: Malvertising can lead to data breaches, exposing sensitive information such as customer data, financial records, and intellectual property.
  1. Financial Losses: A successful malvertising attack can result in financial losses due to theft, ransom demands, or damage to business operations.
  2. Reputation Damage: A data breach caused by malvertising can tarnish a company’s reputation and erode customer trust, leading to a loss of business and credibility.

Rolle IT Protects clients from Malvertising threats.

  1. Ad Filtering: Ad filtering services block malicious ads from being displayed on your website or network.
  2. Timely Software Updates: Ensuring that all software, including web browsers, plugins, and security software, is regularly updated with the latest patches and security fixes.
  3. Employee Training : Train employees to recognize the signs of malvertising and avoid clicking on suspicious ads or links.
  4. Establish Secure Connections: Encourage employees to use secure connections, such as virtual private networks (VPNs), when accessing the internet, especially on public Wi-Fi networks.
  5. Monitor Network Traffic: Monitor network traffic for signs of unusual activity or unauthorized access, which may indicate a malvertising attack in progress.
  6. Endpoint Protection: Install and maintain endpoint protection solutions, such as antivirus software and intrusion detection systems, to detect and block malware infections.

Malvertising is a pervasive threat that can have serious consequences for businesses. By taking proactive measures to protect against malvertising, businesses can safeguard their data, finances, and reputation from harm. By staying vigilant and implementing robust security measures, businesses can minimize the risk of falling victim to malvertising attacks.

Rolle IT Receives Innovation of Valor Award

Security, Small Business, Technology / November 16, 2023 / , , , , , , ,

Rolle IT is grateful and honored to receive the Innovation of Valor award from the Brevard Veterans Coalition! Rolle IT is proud to be home to many Veterans, military families, and patriots.

Thank you to the Brevard Veterans Coalition for their dedication to serving the Veterans of Brevard County and their families through mentorship, assistance, and community-building. Learn more at https://lnkd.in/eFUKYkcf

#valor#innovation#Brevard#veteran#Spacecoast#Techfirm#award

Safeguarding Your Digital Fortress: A Guide to Protecting Your Personal Data.

Uncategorized / November 14, 2023 / , , , , , , , ,

In an era where technology permeates every aspect of our lives, the protection of personal data has become a paramount concern. As an IT company committed to digital security, Rolle IT understands the significance of safeguarding your digital identity. In this blog post, we’ll share essential tips and best practices to help you fortify your digital fortress and ensure the security of your personal data.

  1. Use Strong, Unique Passwords: The foundation of digital security starts with robust passwords. Create unique passwords for each of your accounts, incorporating a mix of uppercase and lowercase letters, numbers, and special characters. Regularly update your passwords to minimize the risk of unauthorized access.
  2. Enable Two-Factor Authentication (2FA): Two-factor authentication adds an extra layer of security by requiring a second form of verification in addition to your password. Whether it’s through a text message, email, or authenticator app, 2FA significantly reduces the chances of unauthorized access, even if your password is compromised.
  3. Regularly Update Your Software: Outdated software is a common entry point for cyber threats. Ensure that your operating system, antivirus software, and all applications are regularly updated. Software updates often include security patches that address vulnerabilities, making it harder for cybercriminals to exploit weaknesses.
  4. Be Cautious of Phishing Attempts: Phishing attacks are a prevalent method used by cybercriminals to trick individuals into revealing sensitive information. Be skeptical of unexpected emails, messages, or links. Verify the legitimacy of communication before clicking on links or providing any personal information.
  5. Encrypt Your Data: Encrypting your data adds an additional layer of protection, making it unreadable without the appropriate decryption key. Utilize encryption tools for sensitive files and consider using encrypted communication channels, especially when sharing confidential information.
  6. Review App Permissions: Be mindful of the permissions granted to apps on your devices. Some apps request access to more information than necessary. Regularly review and update these permissions to limit the data exposure in case of a security breach.
  7. Secure Your Wi-Fi Network: A secure Wi-Fi network is crucial for protecting your personal data at home. Use a strong, unique password for your Wi-Fi, enable WPA3 encryption, and change the default username and password on your router to prevent unauthorized access.
  8. Back Up Your Data: Regularly back up your important data to an external drive or a secure cloud service. In the event of a data breach or loss, having backups ensures that you can quickly recover your information without succumbing to ransom demands.
  9. Educate Yourself on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices. Knowledge is a powerful tool in defending against digital threats. Follow reputable cybersecurity blogs, attend webinars, and invest time in learning about emerging threats.

Protecting your personal data requires a proactive approach and a combination of technical measures and user awareness. By implementing these best practices, you can significantly reduce the risk of falling victim to cyber threats and enjoy a more secure digital experience. At Rolle IT, we are committed to empowering individuals with the knowledge and tools needed to navigate the digital landscape securely. Stay safe, stay secure!

What is Tier 3 Response Capabilities, and why do you need it?

Agile Methodologies, Business, Managed Service Provider, Security, Small Business, Technology / August 10, 2023 / , ,

Tier 3 Helpdesk response involves addressing the most complex and challenging technical issues, requiring advanced expertise, collaboration, and problem-solving skills. Tier three technicians play a critical role in maintaining the functionality and stability of an organization’s IT systems and infrastructure.

As a Managed Services provider, Rolle IT has the in-house ability to respond quickly and seamlessly to escalations needing expert response.

Tier 3 Helpdesk response refers to a specialized level of technical support that deals with complex and escalated issues that cannot be resolved by lower-tier support teams. In a typical IT support structure, helpdesk support is organized into multiple tiers, with each tier handling different levels of technical difficulty.

Tier 3 Helpdesk response involves addressing advanced technical problems that require in-depth expertise, specialized knowledge, and often collaboration with other departments or teams. Here’s what you can expect from a Tier 3 Helpdesk response:

  1. Complex Issue Resolution: Tier 3 technicians handle issues that are more intricate and challenging to resolve. These problems usually involve in-depth troubleshooting, research, and analysis. They might pertain to intricate software or hardware configurations, network architecture, security breaches, system integrations, and other advanced technical areas.
  2. Expert Knowledge: Tier 3 technicians are subject matter experts with a deep understanding of the products, systems, and technologies they support. They possess advanced knowledge and are proficient in the technical intricacies of the organization’s infrastructure.
  3. Escalation Point: When an issue cannot be resolved by Tier 1 or Tier 2 support teams, it is escalated to Tier 3. Tier 3 technicians are the highest level of support within the helpdesk structure and are responsible for tackling the most challenging cases.
  4. Collaboration and Coordination: Resolving complex issues often requires collaboration with other departments, such as development, engineering, or network operations. Tier 3 technicians may need to coordinate efforts to diagnose and resolve issues that span different areas of expertise.
  5. Root Cause Analysis: Tier 3 technicians focus not only on resolving immediate issues but also on identifying the root causes behind recurring or complex problems. This involves a thorough investigation to prevent similar issues from arising in the future.
  6. Documentation: Detailed documentation is crucial in Tier 3 support. Technicians document the steps taken to diagnose and resolve issues, which helps create a knowledge base for future reference and training purposes.
  7. Customer Communication: Tier 3 technicians often interact directly with customers or end-users to provide updates, explanations, and solutions. Effective communication skills are essential in managing user expectations and conveying complex technical information in a clear manner.
  8. Continuous Improvement: Tier 3 support plays a role in improving the overall support process. By identifying patterns in escalated issues and proposing solutions to streamline support workflows, they contribute to enhancing the efficiency and effectiveness of the helpdesk.

Rolle IT, as DevSecOps IT firm, has in house Tier 3 support, ready for all of our clients should the need arise.

Call or email for more information on how the team at Rolle IT can support your organization. [email protected], 321-872-7576

Speed up your business internet. Contact a professional.

Managed Service Provider, Technology / March 30, 2023 / , , , , , , , ,

Having fast internet in the workplace is more important than ever before. From connectivity to remote work and virtual meetings, almost everything we do online relies on a strong and reliable internet connection. Professional IT services can ensure that your internet speed is appropriate for your business needs. Faster Internet means:

  1. Increased Productivity

One of the most significant benefits of having fast internet is increased productivity. Slow internet speeds are frustrating and can cause delays in completing tasks. With a fast internet connection, you can quickly load web pages, download files, and upload documents, allowing you to work more efficiently.

  1. Better Streaming Quality

Streaming has become an integral part of our daily work lives, whether it’s streaming podcasts as associates work, or streaming music on Spotify, or the lobby TV’s video streaming service. With a slow internet connection, streaming can be frustrating, with buffering and lagging, making it difficult to use and frustrating your clients.

  1. Seamless Video Conferences

    A fast internet connection ensures that video conferencing is seamless and allows you to communicate effectively with colleagues and clients. This can significantly improve your productivity and ensure that you can conduct business effectively.

    For example, if you’re working on a project that requires you to upload large files to a shared drive, a fast internet connection can significantly reduce the time it takes to complete the task. This, in turn, allows you to focus on other important tasks and increase your overall productivity.

    Remote work and virtual meetings have become the norm in today’s business world, and having a fast internet connection is crucial for seamless video conferencing. With slow internet speeds, video calls can lag and freeze, making it difficult to communicate effectively, and distracting from your message.

    1. Reliable Connections

    Having a solid internet and infrastructure connection ensures that you will never miss an email, or important notification.

    Reliable internet can ensure that you see all your emails by providing a stable and uninterrupted connection to your email server. When you have a reliable internet connection, you can be confident that your email client will be able to connect to the server and retrieve all your messages.

    If your internet connection is unreliable, you may experience issues with receiving or sending emails. For example, if your connection drops in the middle of downloading your emails, you may miss some messages. Likewise, if your connection is slow, it may take a long time for your email client to retrieve your messages, or you may experience time-outs that prevent you from accessing your emails.

    To ensure that you receive all your emails, your IT provider should also make sure that your email settings are configured correctly.

      What can you do? Contract with an IT professional.

      Among other your IT professional should make sure that you are receiving the speed that’s optimal for your needs, optimize your network devices and configuration, install network monitoring tools and provide network security.

      Rolle IT supports companies nationwide and is located on the Space Coast. Rolle IT is a Service-Disabled Veteran Owned Small Business.

        IT Consulting; Securing Your Commercial WIFI Network

        Business, Managed Service Provider, Security, Small Business, Technology, Wifi / March 8, 2023 / , , , , , , ,

        Wi-Fi is a critical component to having a successful brick and mortar location for your customers. People expect it. Its easy to set up, but when set up the wrong way leaves you and your business open to threats. With the rise of cyber theft and cybercrimes, securing your commercial Wi-Fi has become more important than ever before.

        Here are some reasons why you should secure your commercial Wi-Fi:

        1. Protecting sensitive data: Businesses deal with a lot of sensitive information, such as customer data, financial information, and confidential business plans. If your Wi-Fi network is not secured, hackers can easily intercept this information and use it for malicious purposes. By securing your Wi-Fi network, you can protect your business’s sensitive data and prevent it from falling into the wrong hands.
        2. Compliance with regulations: Depending on your industry, you may be subject to various data protection and privacy regulations. Failure to comply with these regulations can result in hefty fines and legal troubles. By securing your Wi-Fi network properly, you can ensure that you are meeting these requirements and avoiding any potential legal issues.
        3. Avoiding network congestion: Unsecured Wi-Fi networks can be easily accessed by unauthorized users, leading to a high volume of traffic and network congestion. This can cause slow network speeds, connectivity issues, and system crashes, leading to decreased productivity and profitability.
        4. Protecting your reputation: A data breach or a cyber-attack can have a severe impact on your business’s reputation. Customers may lose trust in your business, leading to a decrease in sales and revenue. By securing your Wi-Fi network, you can prevent these incidents from occurring and maintain your business’s reputation.
        5. Ensuring employee productivity: An unsecured Wi-Fi network can be a hotbed for distractions, such as social media, online shopping, and streaming services. By securing your Wi-Fi network, you can restrict access to non-work-related websites and ensure that your employees are productive during work hours.

        Securing your commercial Wi-Fi is crucial for protecting your business’s sensitive data, complying with regulations, avoiding network congestion, protecting your reputation, preventing attacks and ensuring employee productivity. Unfortunately, its not as simple as changing the default password on your Wi-Fi set up. Its best to have an expert look at your network to determine what vulnerabilities exist to be mitigated. If you haven’t already done so, take the necessary steps to secure your Wi-Fi network today.

        5 Ways a MSP Will Benefit Your Business

        Agile Methodologies, Managed Service Provider, Security, Technology / March 7, 2023 / , , , , ,

        Originally Posted by Aimee Iorio. A Managed Service Provider (MSP) remotely manages your business’ IT needs to save you time and money. Services offered can include network security, 24/7 remote monitoring, backups, updates, and will be curated for your business or project. By outsourcing this work to an IT company, you can rest assured that data breaches or hacks are mitigated.  

        1. The Amount of Time and Money Spent on Managing Your Own System

        Managing your business’ infrastructure is a complex and time-consuming undertaking. The time you spend managing your technology limits the time you have to use the skills you possess to increase the company’s value. A technology expert is required to be fully effective in protecting your business’ assets. Acquiring an expert of your own is a costly job position to fill and can still be limiting. A MSP ensures all technology is running smoothly; increasing the efficiency of your employees and when there is an issue the turnaround time is fast. Managed service providers can replace the need for an IT department, saving thousands of dollars a year. Time is valuable; leave it up to a team of experts to take care of your technology needs.

        2. Customized Services to Fit Your Needs

        One of the greatest features of having a managed IT service is that it gives your business the resources of a complete IT department. Your business may need a variety of services or only one or two. Curating a set of services to be the most beneficial for your business is important to increase the efficiency and productivity of your business. Every business will have a different set of needs and these needs will change with company growth; a MSP will be their every step of the way.

        3. Reduced Downtime

        Downtime, due to technology issues and errors, equates to loss of money. Updates, bugs, and viruses can cause complete loss of productivity for hours or even up to days. A MSP ensures updates are done after business hours and security checks are done as frequently as requested to avoid any downtime. If a problem does arise, they are fixed quickly so you can be back to doing what you do best.

        4. Knowing Your Information and Assets are Protected

        Ensuring your confidential information and assets are protected is crucial. A MSP can provide proactive and comprehensive security, monitoring, and management. Antivirus solutions are critical in protecting the most valuable parts of your business. By outsourcing these tasks to experts, you can be assured you are protecting your business in every way.

        5. Adding Value to Your Business

        When you find the managed service provider that fits your needs, you will be increasing the value of your business. The valuable time you spend updating your technology or dealing with system errors will be restored and now will be spent on growing your business. The right MSP will ensure your technology is always up and running to ensure efficiency and productivity is at an all time high.

        Looking for a managed service provider? Rolle IT offers a wide range of IT services to our partners 24 hours a day. We are user focused and focus on adding real value to your business. We even created PRODesk which is a curated package that fits many business’ needs.

        PRODesk includes a remote service desk, antivirus, patch management, mail filtering, a service desk call center, backup storage, and website filtering. Learn more about PRODesk here.

        How Rolle IT’s MSP Programs Can Help Your Business

        Agile Methodologies, Managed Service Provider, Security, Technology / March 7, 2023 / , , , , , , ,

        Originally Posted by Aimee Iorio, Financially, can your business survive a data breach that costs you $3.86 million?  If the answer is NO, it may be time to consider contacting Rolle IT and inquiring about our Information Technology Managed Services.  You have spent countless hours building your business, don’t let a disruptive cyber attack take that from you. 

        In 2020, the average cost of a data breach was estimated at $3.86 million, according to IBM.  This includes a combination of direct and indirect costs related to time and effort dealing with a breach, lost opportunities such as customer churn resulting from bad publicity, and regulatory fines. Though the average cost of a breach is relatively unchanged, IBM says the costs are getting smaller for companies that are proactive and much larger for those that don’t take any precautions.

        As your business moves into a new year, new challenges and opportunities are presented.  Now is the optimal time to assess some concrete ways you can improve your business. One crucial decision that will assist your business in a variety of important areas, is to utilize the assistance of a trusted Information Technology Managed Service Provider.

        Every modern business depends on technology and data. However, like your business, the technology landscape is also evolving.  With this never ending evolution, the security risks associated with maintaining your companies information technology is also increasing with time.

        Information Technology Managed Service Provider (MSP) is a company that remotely manages your company’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.   A MSP will supply your company with 24/7 monitoring, Improved Security, Compliance, Disaster Recovery and Data Backups, Increased Efficiency, Comprehensive Reporting, Cost Effective Savings, and Industry Competitive Advantage.

        The majority of companies (Large, Medium or Small) have limited in-house IT capabilities. Opting to partner with Rolle IT is a great way to get an industry expert in your corner, 24/7. Despite the day or time, Rolle IT is available to help you solve any IT issues.  Over 50% of business owners cite time as the single biggest obstacle to adopting new technologies. Rolle IT can help minimize this obstacle and allow you to focus on growing your business, not worrying about IT.

        Rolle IT will eliminate your concern about spending time keeping your business technology compliant, secure, and functioning. With our service level agreements, we will help prevent violation fines, security breaches, and downtime before they happen. Rolle IT experts will be proactive in monitoring for future threats, saving you time and money down the line.

        Secure Your Future Today

        In this technology driven business world, companies are under more pressure to provide top-of-the-line IT services. The need and business advantages for outsourced services are more prevalent than ever. Reduce your operating costs and increase the quality of your services by adopting a Managed Service Provider, contact Rolle IT today.

        Veteran owned and operated, let Rolle IT have your six while helping you save some serious cash.  The best MSPs, such as Rolle IT, offer cloud migration or transition services to transfer necessary data, so you can get started right away.

        Rolle IT will work with you to clearly define your requirements and note the improvements you would like to see. Be leery of providers who only discuss their characteristics (their toolsets, processes, and quality of resources) and not your goals. It’s important that you choose a provider that can meet your needs now and in the future.

        Contact us now and receive a free, confidential risk assessment that will give you the certainty you need to get started with our managed services today.