IT

What is Malvertising?

Malvertising, short for malicious advertising, refers to the practice of using online ads to spread malware. Cybercriminals embed malware within seemingly harmless ads, which are then displayed on legitimate websites. When users click on these ads, they unwittingly download malware onto their devices, putting their personal information and sensitive data at risk. Bad actors are pairing these efforts with SEO Poisoning to falsely promote malicious websites to higher ranks in search engine results. SEO poisoning relies on users believing the results closest to the top of a search result are the most credible.

“Throughout 2023, adversaries such as LUNAR SPIDER regularly abused Google advertisements to ensure their malicious ads appeared at the top of search result pages. Threat actors such as SolarMarker operators regularly used SEO poisoning throughout 2023.” – Crowdstrike Annual Threat Report

The Dangers of Malvertising

Malvertising poses a significant threat to businesses of all sizes.

  1. Data Breaches: Malvertising can lead to data breaches, exposing sensitive information such as customer data, financial records, and intellectual property.
  1. Financial Losses: A successful malvertising attack can result in financial losses due to theft, ransom demands, or damage to business operations.
  2. Reputation Damage: A data breach caused by malvertising can tarnish a company’s reputation and erode customer trust, leading to a loss of business and credibility.

Rolle IT Protects clients from Malvertising threats.

  1. Ad Filtering: Ad filtering services block malicious ads from being displayed on your website or network.
  2. Timely Software Updates: Ensuring that all software, including web browsers, plugins, and security software, is regularly updated with the latest patches and security fixes.
  3. Employee Training : Train employees to recognize the signs of malvertising and avoid clicking on suspicious ads or links.
  4. Establish Secure Connections: Encourage employees to use secure connections, such as virtual private networks (VPNs), when accessing the internet, especially on public Wi-Fi networks.
  5. Monitor Network Traffic: Monitor network traffic for signs of unusual activity or unauthorized access, which may indicate a malvertising attack in progress.
  6. Endpoint Protection: Install and maintain endpoint protection solutions, such as antivirus software and intrusion detection systems, to detect and block malware infections.

Malvertising is a pervasive threat that can have serious consequences for businesses. By taking proactive measures to protect against malvertising, businesses can safeguard their data, finances, and reputation from harm. By staying vigilant and implementing robust security measures, businesses can minimize the risk of falling victim to malvertising attacks.

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Rolle IT Receives Innovation of Valor Award

Rolle IT is grateful and honored to receive the Innovation of Valor award from the Brevard Veterans Coalition! Rolle IT is proud to be home to many Veterans, military families, and patriots.

Thank you to the Brevard Veterans Coalition for their dedication to serving the Veterans of Brevard County and their families through mentorship, assistance, and community-building. Learn more at https://lnkd.in/eFUKYkcf

#valor#innovation#Brevard#veteran#Spacecoast#Techfirm#award

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What is Tier 3 Response Capabilities, and why do you need it?

Tier 3 Helpdesk response involves addressing the most complex and challenging technical issues, requiring advanced expertise, collaboration, and problem-solving skills. Tier three technicians play a critical role in maintaining the functionality and stability of an organization’s IT systems and infrastructure.

As a Managed Services provider, Rolle IT has the in-house ability to respond quickly and seamlessly to escalations needing expert response.

Tier 3 Helpdesk response refers to a specialized level of technical support that deals with complex and escalated issues that cannot be resolved by lower-tier support teams. In a typical IT support structure, helpdesk support is organized into multiple tiers, with each tier handling different levels of technical difficulty.

Tier 3 Helpdesk response involves addressing advanced technical problems that require in-depth expertise, specialized knowledge, and often collaboration with other departments or teams. Here’s what you can expect from a Tier 3 Helpdesk response:

  1. Complex Issue Resolution: Tier 3 technicians handle issues that are more intricate and challenging to resolve. These problems usually involve in-depth troubleshooting, research, and analysis. They might pertain to intricate software or hardware configurations, network architecture, security breaches, system integrations, and other advanced technical areas.
  2. Expert Knowledge: Tier 3 technicians are subject matter experts with a deep understanding of the products, systems, and technologies they support. They possess advanced knowledge and are proficient in the technical intricacies of the organization’s infrastructure.
  3. Escalation Point: When an issue cannot be resolved by Tier 1 or Tier 2 support teams, it is escalated to Tier 3. Tier 3 technicians are the highest level of support within the helpdesk structure and are responsible for tackling the most challenging cases.
  4. Collaboration and Coordination: Resolving complex issues often requires collaboration with other departments, such as development, engineering, or network operations. Tier 3 technicians may need to coordinate efforts to diagnose and resolve issues that span different areas of expertise.
  5. Root Cause Analysis: Tier 3 technicians focus not only on resolving immediate issues but also on identifying the root causes behind recurring or complex problems. This involves a thorough investigation to prevent similar issues from arising in the future.
  6. Documentation: Detailed documentation is crucial in Tier 3 support. Technicians document the steps taken to diagnose and resolve issues, which helps create a knowledge base for future reference and training purposes.
  7. Customer Communication: Tier 3 technicians often interact directly with customers or end-users to provide updates, explanations, and solutions. Effective communication skills are essential in managing user expectations and conveying complex technical information in a clear manner.
  8. Continuous Improvement: Tier 3 support plays a role in improving the overall support process. By identifying patterns in escalated issues and proposing solutions to streamline support workflows, they contribute to enhancing the efficiency and effectiveness of the helpdesk.

Rolle IT, as DevSecOps IT firm, has in house Tier 3 support, ready for all of our clients should the need arise.

Call or email for more information on how the team at Rolle IT can support your organization. [email protected], 321-872-7576

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